Building an office design with user journey mapping
Like how customer experience professionals map out a visitor's journey by identifying problematic areas ('pain points'), HR teams can plot the end-to-end journey an employee has to understand how each stage impacts them.
From the moment they step through the front doors, through the working day, everything and everyone they interact with, right down to their exit – every single instance is looked at, understood and mapped in order to identify which areas can be improved to make for a better working day.
Here's how to start building an office design with the user journey in mind:
If the organisation has many different types of roles, the interactions for each set of employees will be different. Identifying these different 'segments' should be the starting point – ideally, it should be based on their interactions. Someone whose work is primarily in sales will have a very experience than someone whose job it is to maintain the company website, for example.
Establish each person's journey
Now the segments have been identified, each person's interactions can be mapped out – what are their responsibilities? How best can they achieve them? Who do they interact with during the day? How do they do it? Do any issues arise in any of these areas? If so, what can be done to remedy them?